madu4d Privacy Policy

This page describes what we collect when you use madu4d and how we keep that data protected. We collect personal information only to operate our platform, verify your identity, process payments, and comply with anti-money-laundering regulations. We do not sell your data to third parties and do not use your information for marketing without explicit consent.

Our privacy practices reflect our commitment to transparency. When you open an account on madu4d, deposit via DANA or e-wallet, or access live-dealer tables and slots, we collect specific data necessary to serve you—email, phone, government ID, payment details, and gameplay records. We store this data on encrypted servers, audit access logs, and delete information according to retention schedules we describe below.

We operate in supported jurisdictions only. Where local data-protection law applies (such as GDPR equivalents), we comply with those rules. If you are outside our supported regions, we do not store your data. This policy applies to all madu4d account holders and supersedes any prior privacy statements.

What we collect and how we use your data

We collect the following information when you use madu4d: (1) Account data: email address, legal name, date of birth, phone number, and username. (2) Identity verification: government-issued ID, proof of residence, and a selfie for KYC compliance. (3) Payment information: bank account details, mobile wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction history. (4) Gameplay and betting history: records of every blackjack hand, roulette spin, slot game, and sportsbook bet placed on madu4d, including stake amounts and outcomes. (5) Technical data: IP address, device type, browser version, login timestamps, and session duration.

Our use of your data falls into these categories: (1) Legal compliance: KYC verification, AML screening, and record-keeping for financial regulators. (2) Service delivery: processing your deposits via mobile banking, local payment, online payment, or bank transfer; settling live-dealer and slot outcomes; and enabling withdrawals. (3) Fraud prevention: we monitor accounts for suspicious patterns (e.g. rapid login attempts, uncharacteristic withdrawals, duplicate accounts) and may freeze your account pending investigation. (4) Support: when you contact our team via live chat, email, or in-app messaging, we store that correspondence to handle disputes and improve response quality.

Third-party processors and data location

We share your data with third parties only when necessary to operate madu4d. These include: (1) Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking providers, and banks (local payment, online payment, e-wallet, mobile banking) receive your payment details to process transactions. (2) KYC and AML vendors: we use external identity verification services to confirm your government ID and check you against sanctions lists. (3) Cloud hosting providers: we store account data and gameplay records on encrypted servers hosted outside Indonesia; these providers have contractual obligations to protect your data and not use it for other purposes. (4) Customer support platforms: live chat and email systems may process your messages and contact details.

We do not sell your personal information. We do not share your data with marketing companies, data brokers, or advertisers. If we receive a valid legal request (e.g. subpoena from law enforcement in your jurisdiction), we may disclose information as required by law.

Our servers may be located outside Indonesia. When you deposit via local payment in Jakarta or access live-dealer tables from Bandung, your data may be transmitted to and stored on servers in other countries. These transfers are encrypted and comply with data-protection standards. If you object to international data transfer, we cannot serve you on madu4d, as our infrastructure spans multiple regions.

Cookies and tracking

We use cookies (small text files stored on your device) to maintain your login session, remember your preference settings, and track session duration for security purposes. Cookies do not identify you personally; they store a session token that links to your madu4d account. You may disable cookies in your browser settings, but this may prevent you from accessing madu4d. We do not use cookies to track your activity outside madu4d or build profiles for third-party advertisers.

We also use server-side logging (IP address, timestamp, request type) to audit access patterns and detect abuse. These logs are retained for 90 days and then deleted unless they are flagged as part of a fraud investigation.

Your rights and data retention on madu4d

You have the right to access, correct, and delete your personal data on madu4d. To exercise these rights, contact our support team via live chat, email, or in-app messaging. We respond within 10 working days. (1) Access: you may request a copy of all personal data we hold about you. We provide this in a portable format (PDF or CSV). (2) Correction: if your email, phone, or payment details are incorrect, you can update them directly in your account settings. For government ID or proof of residence, contact support; we verify the correction before updating our records. (3) Deletion: you may request that we delete your account and associated data, with limited exceptions (see below). We process account closure within five working days.

We retain your data according to the following schedule: (1) Account data (name, email, phone): retained for the lifetime of your account plus five years after closure, unless you request earlier deletion. (2) Identity verification documents (ID, proof of residence): retained for five years after your last transaction for AML compliance, then deleted. (3) Gameplay records: retained for seven years to support dispute resolution and regulatory audits. (4) Payment details: retained only as long as necessary to complete transactions; archived transaction records are kept for seven years for audit purposes. (5) Support correspondence: retained for two years unless part of an open dispute; then retained until the dispute resolves.

Exception to deletion: we cannot delete data if you have an outstanding balance or a dispute under review. We retain that data until the balance is settled or the dispute is resolved. If you request deletion while holding an account balance, we offer to process a withdrawal first; if you decline, we retain the data indefinitely until the balance is claimed or forfeited according to our terms.

Security practices and breach notification

If we discover a data breach that compromises your personal information, we notify you by email within 48 hours of discovering the breach. We describe the nature of the breach, the data affected, and the steps we have taken to prevent further loss. For breaches affecting more than 100 account holders, we also notify relevant regulatory authorities as required by law.

You are responsible for protecting your madu4d password. We never ask for your password via email or chat. If you suspect unauthorised access, reset your password immediately and contact our support team. If your account is accessed without authorisation, we investigate and, if fraud is confirmed, reverse unauthorised transactions and restore your balance.

Questions about our privacy practices? Contact our support team via live chat (available during extended hours), email, or in-app messaging. We respond within two hours for standard privacy enquiries. For data-access or deletion requests, responses typically take five to ten working days. We take your privacy seriously and remain committed to transparent, secure handling of your information on madu4d.